Is it easy to return items?
Of course! And we're here to help.
1. Select the items you want to return.
2. Check your email: once your return is authorized by the Social Threads team, you'll receive step-by-step instructions and a prepaid shipping label via email.
3. Pack up your items and drop them in the mail within 14 days of receipt (for a full refund, minus the $6 restocking fee).
A restocking fee of $6 will be deducted per return.
Where do I send my items?
41 Summit Road
When will I be refunded?
Once we've received your return, please allow 1-3 business days for processing time. Once your items are inspected by the Social Threads team, your return will be processed. Please allow another 1-3 business days for the refund to post to your account (minus the $6 restocking fee if applicable).
What is your return policy?
'Easy returns! Free exchanges.'
We accept all returns of unworn, unwashed, or defective merchandise for a refund that are postmarked within 14 days from the date of delivery (minus a $6 restocking fee).
From 14-60 days after the date of delivery, you will be issued a merchandise credit via email. After 60 days, we will not accept ANY returns. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any items that look worn will be sent back to the customer at the customer's expense. Jewelry is non-refundable and any items that are marked final sale. $25 shop items are marked as final sale and are non-refundable.
We offer free exchanges (as long as we have the requested item in stock), this will not be subject to a $6 restocking fee. Please indicate the requested exchange item details on the refund estimate page above the exchange checkbox. If we do not have the item in stock, a refund will be issued minus the $6 label fee.
What items are returnable?
Items received in the last 60 days. We will gladly accept unworn, unwashed or defective merchandise purchased on shopsocialthreads.com for return or exchange.
If we receive your return at our warehouse within 14 days of delivery, we'll credit your original form of payment. If it's received after 14 days and up to 60 days, a Social Threads merchandise credit will be issued. Please note: merchandise credit cannot be returned or exchanged.
What items are non-refundable?
- Items marked as final sale (including all items in the $25 shop).
- All jewelry.
- Free gifts or promotional items with retail value.